Refund policy

Faulty, damaged or incorrect items 
Please check your order when it arrives. If anything is faulty, damaged, missing or not what you ordered, contact us at sales@gollygosh.nz as soon as you notice, with your order number and photos. Please contact us before returning anything, and we'll tell you how to send it. We'll replace the item and cover the reasonable cost of returning it. If we can't replace it, we'll issue store credit.

Change of mind returns
You have 14 days after receiving your order to request a return. Packs must be unopened, in the condition you received them, and in their original packaging. Please contact us first at sales@gollygosh.nz with your order number and proof of purchase. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back without a return being requested will not be accepted. The customer pays for return postage.

Non-returnable items
Sale and clearance items, and custom or special orders, are not eligible for change-of-mind returns.

Exchanges
The fastest way to get what you want is to return the original pack if it's eligible, and once the return is accepted, place a new order.

Store credit 
We'll let you know once we've received and inspected your return, and whether it's approved. Approved returns are issued as store credit in your customer account. If more than 15 business days have passed since your return was approved, please contact us at sales@gollygosh.nz.

Questions?
Contact us at sales@gollygosh.nz.