Shipping policy

Processing time
Greeting cards are held in stock and dispatched within 1 to 2 business days. Orders placed after 5 pm New Zealand time are processed the next business day.

We send each order in one package.

Delivery times after dispatch (business days)
Auckland, including Waiheke Island: 1 to 2
Rest of New Zealand: 2 to 3
Australia: 2 to 3

Business days are Monday to Friday, excluding New Zealand public holidays. Rural addresses may take an extra day or two.

These are estimates and can be affected by weather, peak periods and customs. The estimate for your address is also shown at checkout.

Shipping rates
Shipping is calculated at checkout by destination and weight. All orders are sent by tracked courier.

Tracking
You'll receive an email when your order is received, and another with your tracking number when it's dispatched. If your order hasn't arrived by the end of the delivery estimate for your region, please contact sales@gollygosh.nz with your order number.

Australian orders: duties and taxes
Customers are responsible for any import duties, taxes and customs fees charged by their country. These are collected by the courier or customs, not by us.

Damaged or lost parcels
Please check your order when it arrives. If anything is damaged, or your parcel is lost, contact us as soon as possible with your order number and photos. See our Refund Policy.

Incorrect addresses
Please check your address at checkout. If you notice a mistake, contact us straight away, before your order is dispatched. We can't be responsible for parcels sent to an incorrect address provided at checkout.

Questions?
Contact us at sales@gollygosh.nz with your order number in the subject line.